Replic8 provides support solutions to troubleshoot physical devices, applications, or web apps.

The troubleshooting and self-service tool provides access to the device repository to the contact center agents & customers in the form of visual assistance and helps them in navigating through troubleshooting steps to resolve device issues.

Increase in Need of Advanced CX Platform

The rising economies with an increase in the number of consumers are making companies excited. But their contact centers & service departments are overwhelmed at the same time. Agents at contact centers are getting high call volumes and queries like never before. In the virtue to meet customers’ expectations, companies are facing cumbersome challenges in the area of customer experience management.

Increase in Costs

It costs $600 billion per year to field the 270 billion calls made annually to the world’s customer contact centers.

TCS article

Inconsistency in CX

Only 38% of consumers in the U.S. and 46% of consumers in the outside U.S. say the employees they interact with understand their needs.

PWC report

This all generating a need for an advance Customer Experience (CX) solution with capabilities of self-help for customers and a dependable platform for agents to troubleshoot the issues in real-time, swiftly and accurately.

Crafting a New World of Customer Experience

Self-help

Z

Multi-platform Deployment

Z

Zero Wait Time

Z

24 x 7 Availability

Z

Easy and Interactive

Z

Reduced Dependency on Contact Centers

Z

Knowledge Repository at Fingertips

Z

Increased Customer Engagement

Contact Center

Z

Increased First Call resolution

Z

Manpower Cost Optimized

Z

Reduction in Training Cost

Z

Uniform Service Delivery

Z

Reduced Escalation Cost

Z

Easy Access Knowledge Bank

Z

Improved AHT

Value Proposition

Replic8, an industry-ready platform, enhances contact centers, self-care apps, and websites to help both agents as well customers in any scenario related to troubleshooting or installation.

Customer Satisfaction
Increased by
Decreased Calls
Escalation by
Repeats Calls
Declined by
Improved first call
resolution for

Customer Satisfaction
Increased by

Decreased Calls
Escalation by
Repeats Calls
Declined by
Improved first call
resolution for

* As per our customer case studies.

Product Features

With one of the world’s largest repository of devices and simulations scenarios along with step-by-step decision trees, with visual navigation, Replic8 empowers the agents as well as the customers to resolve any query, quickly and accurately.

Different Deployment Models

Digital Deployment

Digital deployment allows clients to use self-service to solve problems quickly and on their own.

Assisted Channel Deployment

Boost agent productivity with Replic8 and make relevant information easily accessible during support call.

Our Clients