About Replic8

Deploy an intuitive customer experience knowledge bank for your business

Delight your customers with step-by-step visual navigation

  • Increased First Call Resolution and Uniform Service Resolution
  • Reduced Query Escalations Cost and Training Capital
  • Seamless access to Knowledge Bank to optimize the cost of human resources
Features

Enrich your Customer Experience with highly adaptable and customizable solutions

Multichannel Customer Support

Relay precise and effective resolution knowledge on call, email, SMS or WhatsApp with step-by-step scenarios and accurate simulations.

Largest Device Simulation Repository

Set up an entire knowledge bank on mobile phones, web and mobile applications, internet dongles, DTH, Broadband, and more.

Intuitive Search

Refine your search results with predictive virtual support on any topic via automated SOPs, articles, step-by-step decision trees, and visual guides.

Multi-Platform Accessibility

Simplify your customer support experience with easy integration on multiple platforms for the end user.

Multilingual Click-to-Click Guide

Add easy and quick query resolutions in all local and international languages to allow call centre agents to guide customers visually across all geographies.

Performance Analytics

Monitor real-time data of detailed insights into agent performance and query resolution quality for each interaction.

Our Solutions

Highly Adaptable Array of Product Solutions for Devices Across Industries

Consumer Electronics
DTH
White Goods
Smart Devices
Automobile
Router
We help you to orchestrate every interaction for maximum impact

Transform millions of customer queries into valuable interactions to enhance customer retention for your business

Transform millions of customer queries into valuable interactions to enhance customer retention for your business

  • Enhanced agent productivity by 30% and reduced operational cost by 15%
  • Increased customer satisfaction by 64% and decreased call escalations by 46%
  • Decrease in Average Handle Time (AHT) and improvement in first call resolution

Improve customer satisfaction and support agents’ efficiency with our innovative visual navigation platform

Book a Demo