Engaging Knowledge Management Solution for your Customers and your Teams

Today, when each collaboration matters and extraordinary client experience is an unquestionable requirement, OnePulse guarantees consistent client experience with guides and self-care help across focus points. Enable your support agents and clients with an intelligent KMS.

Global Knowledge Management Market to reach $1.1 trillion by 2026 growing at a CAGR of 19.8% Market Study by Global Industry Analysts.

Simplifying Knowledge Management with OnePulse

Knowledge management System or KMS stores and retrives knowledge to improve understanding and colloboration.

No matter how your organization is structured, OnePulse gives you the ability to centralize your knowledge and promote company-wide alignment.

OneClick’s easy-to-use and robust knowledge management solution – OnePulse – makes knowledge creation, accessibility, sharing, and management simplified and accurate.

It helps our clients deliver a world-class experience while making knowledge creation and management simpler and more accurate for internal use.

The solution allows companies to seamlessly integrate with 3rd party tools and get their hands on meaningful and actionable data in a few clicks.

Value Proposition

With 83 million yearly interactions already taking place at our clients’ end, the companies are able to:

Boost agents’ productivity to troubleshoot the challenging queries effectively and efficiently.

Make the existing employees more skilled and also streamline the onboarding process.

Improve NPS and CSAT metrics.

Move call center volume to a self-care channel by building a library of articles, empowering customers to help themselves.

Boost agents’ productivity to troubleshoot the challenging queries effectively and efficiently.

Make the existing employees more skilled and also streamline the onboarding process.

Improve NPS and CSAT metrics.

Move call center volume to a self-care channel by building a library of articles, empowering customers to help themselves.

Product Features

With the world’s one of the largest repository of devices and simulations scenarios along with step-by-step decision trees with visual navigation, empower the agents as well as the customers to resolve any query, quickly and accurately.

Different Deployment Models

Digital Deployment

Digitally mature platform, enabling knowledge management system integration with self-service, over various channels.

Assisted Channel Deployment

Contact center agents have quick access to information, using knowledge management system.

Our Clients