Engaging Knowledge Management Solution for your Customers and your Teams
Today, when each collaboration matters and extraordinary client experience is an unquestionable requirement, OnePulse guarantees consistent client experience with guides and self-care help across focus points. Enable your support agents and clients with an intelligent KMS.
Global Knowledge Management Market to reach $1.1 trillion by 2026 growing at a CAGR of 19.8% Market Study by Global Industry Analysts.
Simplifying Knowledge Management with OnePulse
Knowledge management System or KMS stores and retrives knowledge to improve understanding and colloboration.
No matter how your organization is structured, OnePulse gives you the ability to centralize your knowledge and promote company-wide alignment.
OneClick’s easy-to-use and robust knowledge management solution – OnePulse – makes knowledge creation, accessibility, sharing, and management simplified and accurate.
It helps our clients deliver a world-class experience while making knowledge creation and management simpler and more accurate for internal use.
The solution allows companies to seamlessly integrate with 3rd party tools and get their hands on meaningful and actionable data in a few clicks.
Value Proposition
With 83 million yearly interactions already taking place at our clients’ end, the companies are able to:
Boost agents’ productivity to troubleshoot the challenging queries effectively and efficiently.
Make the existing employees more skilled and also streamline the onboarding process.
Improve NPS and CSAT metrics.
Move call center volume to a self-care channel by building a library of articles, empowering customers to help themselves.
Boost agents’ productivity to troubleshoot the challenging queries effectively and efficiently.
Make the existing employees more skilled and also streamline the onboarding process.
Improve NPS and CSAT metrics.
Move call center volume to a self-care channel by building a library of articles, empowering customers to help themselves.
Product Features
With the world’s one of the largest repository of devices and simulations scenarios along with step-by-step decision trees with visual navigation, empower the agents as well as the customers to resolve any query, quickly and accurately.
Authoring Tool
Multitude of pre-built assets, features relevant to article authoring. You can publish the on-demand resources, enabling them to be instantly accessed on any device. While authoring, Word documents, Excel sheets or PDFs can be easily attached to articles.
Self-Care
Give your Self Help, FAQ page an integrated look. OnePulse can be customized to reflect the branding of your site. Your visitors don’t feel like they are being redirected to an external site.
Multi-Tenancy
Support multiple customers with data segregation and ensuring customer privacy. Each customer can have various lines of business supported in the implementation.
User-friendly UI
Information can be accessed and organized quickly and simply with Drag and Drop feature.
Decision Tree
Logical step-by-step Decision Tree guide to help troubleshoot.
Reporting & Dashboard
OnePulse reporting offers you a depth of insight that will empower you to target new prospects while strengthening your relationships with existing customers.
Instant Publish
Changes in content can be made accessible to agents in real time, keeping them always abreast with the latest information.
Auto-Tagging
Call resolution tagging can be pushed automatically to CRM. Quick call wrap-up and reduced AHT.
Different Deployment Models
Digital Deployment
Digitally mature platform, enabling knowledge management system integration with self-service, over various channels.
Assisted Channel Deployment
Contact center agents have quick access to information, using knowledge management system.
Our Clients
