Overhaul Your Client’s Customer Experience With Our Conversational AI-enabled Chatbot

Reach out to your customers anytime, anywhere, across multiple channels. Robust NLP engine delivers a powerful customer experience. Along with live agent chat integration, drive your CSAT and improve your NPS.

OneBot is ideal for improving customer journey, generating leads, and empowering sales and support teams.

Value Proposition

Enhanced
Productivity by
Decreased operational
Cost by
Reduced AHT
by
Decreased Calls
Escalation by

Enhanced
Productivity by

Decreased operational
Cost by
Reduced AHT
by

Decreased Calls
Escalation by

* As per our customer case studies.

Crafting a New World of Customer Experience

From being able to answer simple decision tree questions to simulate human-like conversations, Chatbots have evolved considerably in the last few years in terms of technology and functionality.

Today, an AI-powered Chatbot can collect & qualify leads, book meetings & appointments, route conversations to agents and streamline the sales; which makes it vital for companies to implement the technology in their ecosystems.

Chatbots are projected to save 2.5 billion hours (Juniper Research) for businesses and consumers and help businesses save costs by more than $8 billion per year by 2022.

Notably, betwixt this digital transformation, COVID-19 brought in unprecedented changes to organizations and customers alike. AI-powered Chatbots have played a significant role in various organisations in managing customers’ needs during the pandemic.

And with customer needs are ever-changing; they need access to information faster while being at any place, and at time as per their preference.

Almost 90% requiring an immediate response to a customer service query.

Over 50% of customers expecting 24/7 availability of business.

Sources: Oracle Report, Hubspot Report, Juniper Research, CNBC Report

Product Features

With the world’s one of the largest repository of devices and simulations scenarios along with step-by-step decision trees with visual navigation, empower the agents as well as the customers to resolve any query, quickly and accurately.

Next Generation AI

AI enabled bot, OneBot is cognitive and has the ability to understand Natural Language.

Backend Support

Our team handholds through the process of installation, training and upkeep of the bot.

Easy to Integrate

OneBot can integrate with existing systems and APIs to fetch relevant information.

Routing calls to agents

Provide a live, personal experience to customer in case of complex queries. Agents get the entire context of the interaction so far with the bot.

Detailed Dashboard and Analytics

Interactive analytics dashboard analyses and presents key data points that can help to improve efficiencies.

Contextual

OneBot can maintain contextual data in an ongoing conversation.

Multi-Channel Integration

OneBot can be deployed on multiple digital platforms like Facebook Messenger, Instagram, Telegram, WhatsApp and Website.

Multi-Lingual

OneBot can interact in several global and regional Indian languages.

Our Clients