AI-Powered Chatbots: Your secret weapon in elevating Customer Experience
Since the first created chatbot by MIT in 1966, named Eliza, which analyzed keywords in a chat to ask questions to duplicate human conversations, chatbot technology has evolved and become more sophisticated over the years.
From orthodox customer service to AI-powered chatbots, the transition is truly remarkable for businesses opting to function more efficiently and make themselves available without spending excessive capital.
Customer outreach at any time, anywhere, across multiple platforms has enabled businesses to deliver a precise and powerful customer experience with the help of robust AI-enabled conversational chats.
Elevate Customer Experience with Conversational AI
“74% of customers purchase goods based solely on their experience with a company.”
To upscale customer experience, a business needs to evaluate customers’ buying needs to proactively retain brand loyalty.
“Over 70% of customers want personalized interactions from brands, and 76% get frustrated when it doesn’t happen.”
To overhaul customer experience, automation and speed play a vital role in dispensing information to customers without wasting any time. It is desirable with the help of AI-powered chatbots that employ Natural Language Processing (NLP) to provide a concise result for each query.
“About 40% of requests to chatbots are emotional, not informative.”
Customer retention depends on how the consumer feels when interacting with brands. Such factors can elevate or depreciates a brand. AI-enabled chatbot services can assist your brand for reasons as follows:
- Design Chatbots with the Customer in Mind:
Ensure a positive experience. It’s only viable to design chatbots with the customer in mind. Consider the customer journey and the types of inquiries customers will have. Use this information to create chatbots that are easy to use, provide relevant information, and offer personalized recommendations.
- Use Natural Language Processing (NLP) to Enable Natural Conversations:
Natural language processing (NLP) is a crucial component of chatbots that allows them to understand and interpret customer inquiries. With NLP, chatbots can engage in more natural conversations with customers, which can help to improve the customer experience.
- Provide Personalized Recommendations and Suggestions:
One of the main benefits of AI-powered chatbots is their ability to provide personalized recommendations and suggestions based on customer data. By leveraging this data, chatbots can offer tailored product or service recommendations for increased customer satisfaction and loyalty.
- Integrate chatbots with Other Software Systems:
Provide a seamless customer experience by integrating chatbots with other software systems, such as customer relationship management (CRM) or e-commerce platforms. It can help ensure chatbots have access to relevant customer data and can provide accurate and timely responses.
- Continuously Improve and Update Chatbots:
To ensure that chatbots continue to provide a positive experience, continuously monitor and improve them. It may involve analyzing chatbot interactions to identify areas for improvement, updating chatbot responses to reflect changes in products or services, or training chatbots on new data to improve their accuracy.
Why integrate an AI-powered chatbot into your business?
“Chatbots are projected to save 2.5 billion hours for business and help save costs by more than $8 billion per year by 2022.” (Source: juniper research)
With integrated AI chatbot services, businesses can cut the expenditure on infrastructure, manpower, and information deliverance. It helps them to streamline and improve their important operations.
“About 90% of customers require an immediate response to their query.”
In today’s paced information relays, businesses need to step up and adopt new communication methods to appraise their brand profile in the customer’s mind. With the easy-to-access technology of AI-chat bots, the following are the advantages an enterprise can concur:
- “More conversations lead to more conversions.”
The availability of a personal assistant in the form of an AI chatbot allows for flourishing conversations without human intervention and conflict. Conclusively, elevating customer satisfaction.
- Reduced Resolution Time
With greater insights into customers’ buying journeys, pinpointing conflict areas gets easier. Targeting these conflict areas with expertise initiates a better resolution than the hit-and-trial method.
- Personalized Marketing
Each input iteration helps the AI to learn more about the personal choices and preferences of a buyer. So, brands can target customers with specific products or services that are tailored to a group of customers.
- Omnichannel Outreach
Be it Whatsapp, Instagram, Facebook, or APIs, boost sales with on-time results and secure communication, which is available 24/7 via contextual conversations.
AI-powered Chatbot service is a powerful tool for growing businesses looking to expand ergonomically. Cases of early integrations suggest that it helps a brand reach 10 times more in half the time to save operational costs up to 30%. It can handle 90% of customer queries with an over 90% resolution rate. Overall, it helps improve customer satisfaction, builds brand loyalty, and elevates customer retention by many folds over orthodox conversational methods.