Support teams to visualize customers issues and troubleshoot them, accurately & precisely.
Move call center volume to a self-help channel.
Increase First Call Resolution, and improve AHT & CSAT.
Deliver 24*7 automated customer support.
Remove human error when engaging with customers online.
Reduce operational cost and enhance customer experience in parallel.
Need up-to-date information at the fingertips of the sales & the service team.
Create a knowledge base to boost better engagement with customers and also within the teams.
A self-help and troubleshooting tool for any physical devices, applications or web apps.
Simplifying query resolutions with visualized step-by- step simulations that reflect the actual process in the form of images to personalize the support quality.
The solution helps to personalize customer support by SMSE Services and Multilingual Content.
It supports consolidating various solutions into unified screens by integrating multiple solutions and platforms like Chatbot, Email, Voice, SMS, Website, and Mobile Application.
GO TO Replic8
OneBot is an AI-based conversational and customizable Chatbot which helps your customers to stay connected 24*7, and provides you detailed analytics & reporting.
Equipped with advanced features like sentiment & intent analysis, OneBot is ideal for lead generation, improving customer journey, conducting NPS (C-Sat) surveys, and empowering sales & support teams.
It saves operational costs, time, and manpower by automating queries and getting a higher accuracy rate of up to 90%.
GO TO OneBot
An award-winning Intelligent Knowledge Solution simplifying information accessibility. .
Our easy-to-use and robust knowledge management solution helps our clients deliver world-class customer experience while making knowledge creation and management simpler and more accurate for internal use.
The solution allows companies to seamlessly integrate with 3rd party tools and get their hands on meaningful and actionable data in a few clicks.
GO TO OnePulse
by firstname.lastname@example.org | Apr 30, 2021