OLLIE saved the day by reducing call volumes and resolution times, while improving customer satisfaction. This was all achieved at a fraction of the previously incurred costs.

The Challenge

Erratic call volumes were impacting on the quality of customer care.

OPPO needed a more efficient way of dealing with customer requests.

The BIG QUESTION was how to improve customer engagement and optimize costs and resources?

The Solution

OPPO approached OneClick Technologies for help.

OneClick collaborated dynamically with OPPO, using its AI enabled chatbot OneBot. Together we arrived at a customised solution that the team called OLLIE.

OLLIE saved the day by reducing call volumes and resolution times, while improving customer satisfaction. This was all achieved at a fraction of the previously incurred costs.

Intelligence comes as standard

Customers can request information regarding Oppo’s latest products. They can also learn more about Oppo, explore the entire breadth of product and accessory offerings along with both online and offline modes of purchase.

Ollie is deployed on Facebook Messenger and WhatsApp Business account so that it can serve customers on multiple digital platforms.

OLLIE requests prospective customers that enquire about Oppo’s products to share their contact details to help create an extensive customer database.

Ollie acts as a sales agent for Oppo by providing information and suggestions regarding accessories and spare parts depending on the customer’s device model along with the option to purchase them either online or at a store located nearby.

Every interaction with Ollie is captured and analysed to provide meaningful business insights. For instance, Ollie has in-depth knowledge of user behaviour that helps make informed decisions to change processes that result in improved customer experience.